Terms of Use

 

Effective Date: October 17th, 2018

Welcome to StonetrailVillas.com (the “Website”), operated by The Ballantyne Ltd. trading as Stonetrail Villas (“Stonetrail Villas,” “we,” “us,” or “our”). By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree, please do not use the Website.

Use of Website

This Website is provided for informational purposes, reservations, and guest services related to Stonetrail Villas. You agree to use the Website lawfully and not in a manner that could damage, disable, or impair the Website or interfere with other users

Reservations & Payments

All reservations made through this Website are subject to availability and our published booking, cancellation, and refund policies. Prices may change without notice until confirmed. Payments are processed securely through third-party payment providers; we do not store full credit card details on our servers.

Guest Conduct

Guests are expected to comply with all house rules, local laws, and policies of Stonetrail Villas. We reserve the right to refuse service or terminate a stay without refund where conduct threatens safety, property, or the comfort of other guests.

Intellectual Property

All content on this Website including text, images, logos, branding, and design is the property of Stonetrail Villas or its licensors and may not be copied, reproduced, or distributed without prior written consent.

Third-Party Links

This Website may contain links to third-party sites (e.g., booking engines, payment processors). We are not responsible for the content, policies, or practices of those third parties.

Limitation of Liability

To the fullest extent permitted by law, Stonetrail Villas shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or your stay at the property.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Continued use of the Website constitutes acceptance of the updated terms.

Governing Law

These Terms are governed by the laws of St. Vincent and the Grenadines, without regard to conflict of law principles.

Stonetrail Villas
Operated by The Ballantyne Ltd.
Email: info@stonetrailvillas.com
website: www.stonetrailvillas.com

Privacy Policy

 

Stonetrail Villas respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.

Information We Collect

We may collect the following information:

  • Name, email address, phone number

  • Reservation and payment details

  • Identification details where legally required

  • Website usage data (IP address, browser type, cookies)

  • Communications with us (emails, forms, messages)

How We Use Your Information

Your information is used to:

  • Process reservations and payments

  • Communicate booking details and guest services

  • Improve our services and website experience

  • Meet legal, regulatory, and security obligations

  • Send promotional communications (only where permitted)

Cookies & Analytics

We use cookies and analytics tools to improve Website performance and user experience. You may disable cookies through your browser settings; however, some features may not function correctly

Information Sharing

We do not sell your personal data. We may share information with:

  • Payment processors

  • Booking platforms and channel managers

  • Legal or regulatory authorities where required

  • Service providers necessary to operate our business

All such parties are required to safeguard your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure.

Data Retention

We retain personal data only as long as necessary for operational, legal, or regulatory purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (where legally permissible)

  • Withdraw consent for marketing communications

Requests can be made by contacting us at the email below.

International Guests

As we serve international guests, your information may be processed outside your country of residence, including in jurisdictions with different data-protection laws. We take reasonable steps to ensure appropriate safeguards.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

EU & UK Guests – GDPR

If you are located in the European Union or the United Kingdom, your personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Legal reasons we process your data

We collect and use personal information for one or more of the following reasons:

  • To fulfill a contract with you, such as managing reservations and providing accommodation services

  • To comply with legal obligations in St. Vincent and the Grenadines, including guest registration and reporting requirements

  • To operate and improve our business in a legitimate and secure manner

  • With your consent, such as for marketing communications and non-essential cookies

Your GDPR rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal data where legally permitted

  • Restrict or object to how your data is processed

  • Request a copy of your data in a portable format

  • Withdraw consent at any time where processing is based on consent

International data transfers

As an international hospitality provider, your personal information may be processed outside the EU or UK, including in St. Vincent and the Grenadines and the United States. We take reasonable steps to ensure your data remains protected.

You also have the right to lodge a complaint with your local data protection authority.

California Residents – CCPA / CPRA

This section applies to residents of California under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information we collect

We may collect the following categories of personal information:

  • Identifiers such as name, email address, and phone number

  • Reservation and transaction information

  • Internet activity such as IP address and cookies

  • Approximate location information

Why we collect this information

Personal information is collected to manage reservations, process payments, communicate with guests, ensure property security, and comply with legal requirements.

Sale or sharing of personal data

Stonetrail Villas does not sell personal information and does not share personal information for targeted or cross-context behavioral advertising.

Your California privacy rights

You have the right to:

  • Know what personal information we collect and how it is used

  • Request deletion of your personal information

  • Request correction of inaccurate personal information

  • Limit the use of sensitive personal information

  • Receive equal service and pricing even if you exercise your privacy rights